Address: 585 High St, Auburn, CA 95603
Phone: 323-306-7699

We value your satisfaction and strive to provide high-quality products and reliable service. Please review our return and exchange terms below to understand how we can assist you should any issue arise.

1. Eligibility for Returns

e accept returns only for defective or damaged products.
To qualify for a return:

  • The product must be reported as defective within 3–5 business days of delivery.
  • Items must be returned in their original packaging with all accessories included.
  • Proof of purchase must be provided.

Returns for non-defective products are not accepted, and refunds for non-defective items are not offered under any circumstances.

2. Timeframe for Returns
Customers have a maximum of 3–5 business days from the date of receiving the product to request a return or refund (for defective items only).

If the item remains in the customer’s possession beyond this timeframe, the request will no longer be eligible. Requests submitted after 5 business days will not be accepted.

3. Exchanges

We offer exchanges for:

  • Defective items
  • Incorrect items received
  • Items damaged during shipping

Exchanges are processed after the original product has been returned and inspected. If the item is no longer in stock, we will offer an equivalent replacement.

4. Non-Returnable Items
The following items are not eligible for return or refund:

Items submitted after the 5-day eligibility window

Non-defective items

Items without original packaging

Products that show signs of use or wear

5. Shipping Policy

We provide shipping to all countries worldwide.

Shipping rates are determined by:

  • Destination distance
  • Product weight/size
  • Our partnered carrier rates

We offer secure and reliable home delivery in collaboration with FedEx and DHL.

6. Return Shipping

For defective items, we will provide instructions regarding return shipping once your request is approved.

Items must be shipped back using a trackable service.

We are not responsible for items lost or damaged during return transit.

7. Processing Time

Once your returned item is received and inspected:

  • Refunds for approved defective returns will be processed within 7–10 business days.
  • Exchanges will be shipped out promptly after approval..

8. Contact Us
For return requests, exchanges, or assistance, please contact:

Address: 585 High St, Auburn, CA 95603
Phone: 323-306-7699
Please include your order number, photos of any defects, and a detailed description of the issue.